OUR POLICIES
The law says your holiday must be protected if it is a package holiday. Team Travel Management protects your money with ATOL and ABTA.
ATOL (which stands for Air Travel Organiser’s Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are based in the UK.
Our ATOL is registered in the name of Tourvest Destination Management UK Ltd t/a Team Travel Management (previously Team Sports Travel) and Springboks on Tour. Our ATOL number is 10991 and our certificate can be found here.
Some of the flights and flight-inclusive holidays/ tours on this website are financially protected by the ATOL scheme but ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
For package holidays that do not include air, as a member of ABTA, financial protection is provided for your money. Again, protection does not apply to all holiday and travel services listed on this website.
Both schemes ensure that if a travel business ceases trading, the customers of the failed company are protected, and the relevant scheme will ensure that the customer can return home (if on holiday/tour) and will not lose their money if the business collapses prior to travel.
Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, click here.
ABTA is the UK’s largest travel association, representing travel agents and tour operators and lead the travel industry in supporting high service standards, high health & safety practices, and promoting responsible tourism. Tourvest Destination Management UK Ltd t/a Team Travel Management is a member of ABTA – Member number: Y6618.
ABTA and their members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. This means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy a package that includes a flight then this will be financially protected by ATOL, if you buy a package excluding flights, this will be financially protected with ABTA, but if you buy other travel arrangements from us such as accommodation (which does not form part of a package), neither the ABTA or ATOL protection applies.
If you have a complaint about your tour, please email with all the relevant details at info@teamtravelmanagement.com. Whilst we would always do our utmost to find a resolution to complaints you have access to use ABTA’s Alternative Dispute Resolution (ADR) scheme which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0599 or www.abta.com
For more details about how your package holiday/tours are financially protected, please go to ‘Your financial protection’.
On the suggested tours featured on our website, you will find a ‘Health, Safety & Entry Requirements’ section for each tour which will provide you with links to the latest travel advice from the Foreign & Commonwealth Office for that particular destination, giving the most up to date information on:
- Safety & Security
- Terrorism
- Health
- Local laws & customs
- Entry requirements (visa / passport)
- Travel advice help and support
Please be aware that your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
You can visit the Foreign & Commonwealth Office’s foreign travel advice (including health & entry requirements) for each country by clicking FCDO advice – all countries
We always recommend that our clients seek advice on recommended vaccinations and precautions from a health professional – either a GP or a practise nurse, a pharmacist or a travel health clinic – ideally at least 8 weeks prior to departure. If you have a particular health concern or take regular medicines, it is particularly important that you consult a health professional in advance of your trip and ensure you have adequate supplies to cover the duration of your tour.
Further travel health advice can be found by clicking Travel Health by Country or Fit for Travel advice
Please note that travel advice can change and so you should check the websites provided regularly up until you travel.
Click here to read our direct booking terms and conditions.
It is important that every person travelling is covered by travel insurance from the time of making a booking. This protects each person against the need to cancel the holiday/tour in certain circumstances and to provide assistance if they’re injured or ill at their destination.
It is the responsibility of the lead booker of the group to ensure that everyone on their booking has suitable travel insurance. The insurance cover that the group holds must be suitable and adequate for their needs. Travel insurance must cover all activities & sports undertaken and should cover at least the cost of the trip. If you are under insured and need to make a claim, you will only be able to claim up to the limit stated on your policy.
You are able to provide your own travel insurance to cover your group, however, we will automatically include travel insurance in all school and youth group bookings to give you confidence when booking and travelling overseas, unless you advise us otherwise.
Unless you opt out, you will be provided with a group policy number to confirm this inclusion once you have signed your booking form and made your first payment which will include the full cost of your insurance.
Insurance will be included for your group automatically, unless you advise us in writing that you wish to opt out. As soon as your first deposits have been paid and received for every member of the group (including full payment for your travel insurance), your policy will become effective immediately. Your policy documents that will be applicable to all beneficiaries of your group can be downloaded below.
Team Travel Management Policy:
Policy Wording
Statement of Insurance
IPID
Team Travel Management Travel Insurance – partnering with Endsleigh Insurance
We believe that safety and enjoyment are equally important when booking a tour with Team Travel Management. It is therefore why it is a condition of booking with us that you have obtained adequate and valid specialist group travel insurance for the entire duration of your trip.
Team Travel Management has decided to partner with Endsleigh Insurance, to create a bespoke group travel insurance policy that covers both adults and children against a variety of unforeseen risks.
The policy cover includes cancellation and curtailment of the trip due to illness, injury or death; the cost of any repatriation back to the beneficiary’s home country following a medical emergency. Additionally cover for over 100 sports and activities are included as standard under this group policy and full details are available within the activity guide lists in the group policy documents.
The group policy has been arranged for the benefit of persons travelling on a trip (the beneficiary / beneficiaries) with Team Travel Management (the group policyholder).
Key features and benefits:
- A 24 hour helpline for medical emergencies
- Emergency medical expenses in the event of illness or injury
- Protection against cancellation or curtailment charges
- Cover for loss or damage to baggage and personal money
- A wide range of sports and activities covered including winter sports
Key eligibility criteria and exclusions:
- Not available to anyone aged 85 years or over
- No cover under cancellation or curtailment charges, emergency medical expenses or personal accident relating to any reason set out under ‘Important conditions relating to health’ – see group policy wording and endorsements that may be applicable to the policy
- No cover where the FCO or World Health Organisation has advised against travel
- No cover where travel is not departing from and returning to your home country
- Claims may subject to an excess, depending on the cover section of the policy
- No cover in connection with a medical epidemic or pandemic, except claims under Section 2 – Emergency Medical and other expenses. See Frequently Asked Questions for more information.
The table below displays a summary of the maximum amounts which are payable under each cover section. Please note the group policy is subject to terms, conditions, limits and exclusions – please refer to the group policy wording and the statement of insurance for full details of the cover available.
Team Travel Management Policy
| Section |
Benefits |
Cover Limits |
Excess |
| 1 | Cancellation or curtailment charges | £3,000 | £50 |
| Aggregate limit | £100,000 | ||
| Excursions | £250 | ||
| 2 | Emergency medical & other expenses | £5,000,000 | £50 |
| Emergency dental treatment | £250 | ||
| Replacement group leader | £5,000 | ||
| 3 | Personal accident | £0 | |
| 1. i. Death benefit (aged under 16) | £2,500 | ||
| Death benefit (aged 16 to 64) | £5,000 | ||
| ii. Loss of limbs or sight (aged under 16) | £12,000 | ||
| Loss of limbs or sight (aged 16 to 64) | £24,000 | ||
| iii. Permanent total disablement (aged under 16) | £15,000 | ||
| Permanent total disablement (aged 16 to 64) | £30,000 | ||
| 2. Death benefit (aged under 16) | £2,500 | ||
| Death benefit (aged 16 to 64) | £5,000 | ||
| 4 | Baggage (Including valuables) | £1,000 | £50 |
| a) Single article, pair or set limit | £200 | ||
| b) Valuables limit in total | £300 | ||
| Group Equipment | £750 | ||
| 5 | Group money, passport & documents | £50 | |
| 1. a) Currency, notes and coins | £500 | ||
| b) Other group money and documents | £500 | ||
| 2. Passport or visa | £200 | ||
| 6 |
Personal liability |
£2,000,000 | £100 |
|
Additional Bespoke Features Included |
|||
| Section |
Benefits |
Cover Limits |
Excess |
| 7 | 1. Delayed Departure | £20 per 12 hrs up to £100 | £0 |
| 2. Cancellation of trip (after 12 hrs) | £3,000 | £50 | |
| 8 | Missed departure | £500 | £50 |
| 9 | Hospital benefit | £15 per day up to £300 | £0 |
Sports and activities covered
Please refer to the general exclusions in the group policy wording with reference to participation in or practice of sports and activities.
No cover under section 6 – Personal liability for pursuit of any business, trade, profession or occupation.
There is a full list of sports and activities covered under this policy in the group policy wording. The following list details the sports and activities that this group policy will cover in addition to those listed in the group policy wording.
Supplementary sports and activities:
- Cricket
- Netball
- Tennis
- Swimming
- Football
- Hockey
- Rugby
A full copy of the insurance policy and statement of insurance document can be viewed in the below links. It is important you read the insurance policy prior to completing your booking so you are fully aware of the levels of cover provided and are confident that the policy will meet your needs.
Important conditions relating to health
Any beneficiary of the Endsleigh travel insurance policy, who is under 18 years of age, who are UK residents and travelling to countries in Europe only, will be exempt from the Important Conditions Relating to Health detailed in the group policy and any pre-existing health conditions will be automatically covered.
If you are not eligible for the above, please find the Pre-Existing Medical Conditions Guide – to establish the Important Conditions Related to Health.
General conditions and general exclusions apply to the whole of the group policy and all levels of cover.
Global Health Insurance Card (GHIC)
We highly recommend that all travellers obtain a UK Global Health Insurance Card (GHIC) if travelling to countries in Europe. The UK Global Health Insurance Card (GHIC) allows British nationals access to statutory healthcare in Europe at a reduced cost or sometimes for free.
It is important to note that the GHIC is not a replacement for travel insurance. The GHIC may not cover the cost of all medical treatment or repatriation, whereas the Endsleigh travel insurance policy will cover extended costs under Section 2 – Emergency medical and other expenses.
For more information about the UK Global Health Insurance Card (GHIC), you can visit the gov.uk website here.
Alternative travel insurance providers
Should you decide to make your own travel insurance arrangements, please note adequate and valid travel insurance is a requirement for all those travelling with Team Travel Management. It is a condition of completing your booking with us that you agree to obtain adequate travel insurance (which includes bespoke features specific the activities you will participate in whilst on your tour).
If you have any questions about the travel insurance we have designed for you through Endsleigh, please contact us on 0207 087 3770.
Additional useful information:
Frequently Asked Questions
Pre-Existing Medical Conditions Guide
Endsleigh Online Claim Form – Travel Claims
Endsleigh Customer Privacy Policy
Please be aware that your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
You can visit the Foreign & Commonwealth Office’s foreign travel advice (including health & entry requirements) for each country here: FCO advice – all countries
We always recommend that our clients seek advice on recommended vaccinations and precautions from a health professional – either a GP or a practise nurse, a pharmacist or a travel health clinic – ideally at least 8 weeks prior to departure. If you have a particular health concern or take regular medicines, it is particularly important that you consult a health professional in advance of your trip and ensure you have adequate supplies to cover the duration of your tour.
Further travel health advice can be found by clicking Travel Health by Country or Fit for Travel advice
Please note that travel advice can change and so you should check the websites provided regularly up until you travel.
