OUR POLICIES

The law says your holiday must be protected if it is a package holiday.  Team Travel Management protects your money with ATOL and ABTA.

ATOL (which stands for Air Travel Organiser’s Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are based in the UK.

Our ATOL is registered in the name of Tourvest Destination Management UK Ltd t/a Team Travel Management (previously Team Sports Travel) and Springboks on Tour.  Our ATOL number is 10991 and our certificate can be found here.

Some of the flights and flight-inclusive holidays/ tours on this website are financially protected by the ATOL scheme but ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

For package holidays that do not include air, as a member of ABTA, financial protection is provided for your money. Again, protection does not apply to all holiday and travel services listed on this website.

Both schemes ensure that if a travel business ceases trading, the customers of the failed company are protected, and the relevant scheme will ensure that the customer can return home (if on holiday/tour) and will not lose their money if the business collapses prior to travel.

Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, click here.

ABTA is the UK’s largest travel association, representing travel agents and tour operators and lead the travel industry in supporting high service standards, high health & safety practices, and promoting responsible tourism. Tourvest Destination Management UK Ltd t/a Team Travel Management is a member of ABTA – Member number: Y6618.

ABTA and their members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. This means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy a package that includes a flight then this will be financially protected by ATOL, if you buy a package excluding flights, this will be financially protected with ABTA, but if you buy other travel arrangements from us such as accommodation (which does not form part of a package), neither the ABTA or ATOL protection applies.

If you have a complaint about your tour, please email with all the relevant details at info@teamtravelmanagement.com. Whilst we would always do our utmost to find a resolution to complaints you have access to use ABTA’s Alternative Dispute Resolution (ADR) scheme which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0599 or www.abta.com

For more details about how your package holiday/tours are financially protected, please go to ‘Your financial protection’.

On the suggested tours featured on our website, you will find a ‘Health, Safety & Entry Requirements’ section for each tour which will provide you with links to the latest travel advice from the Foreign & Commonwealth Office for that particular destination, giving the most up to date information on:

  • Safety & Security
  • Terrorism
  • Health
  • Local laws & customs
  • Entry requirements (visa / passport)
  • Travel advice help and support

Please be aware that your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

You can visit the Foreign & Commonwealth Office’s foreign travel advice (including health & entry requirements) for each country by clicking FCDO advice – all countries

We always recommend that our clients seek advice on recommended vaccinations and precautions from a health professional – either a GP or a practise nurse, a pharmacist or a travel health clinic – ideally at least 8 weeks prior to departure.  If you have a particular health concern or take regular medicines, it is particularly important that you consult a health professional in advance of your trip and ensure you have adequate supplies to cover the duration of your tour.

Further travel health advice can be found by clicking Travel Health by Country or Fit for Travel advice

Please note that travel advice can change and so you should check the websites provided regularly up until you travel.

It is important that every person travelling is covered by travel insurance from the time of making a booking.  This protects each person against the need to cancel the holiday/tour in certain circumstances and to provide assistance if they’re injured or ill at their destination.

In light of the Covid 19 pandemic we suggest that insurance policies are checked carefully (or check with your insurer), to ensure that cover is provided in the case of subsequent waves, a local lockdown or your personal requirement to cancel due to a Covid 19 related reason.

Please read your policy details carefully and take them with you on your trip.

It is the responsibility of the lead booker of the group to ensure that everyone on their booking has suitable travel insurance. Each individual must ensure they have purchased insurance cover and that it is suitable and adequate for their needs.

STF TRAVEL SURE INSURANCE – FOR SCHOOLS & YOUTH GROUPS

We are pleased that we are part of the Schools Travel Forum (STF) and because of this are able to extend to our schools and youth groups a comprehensive travel insurance policy, developed by ABTA and the STF with AXA Insurance.

We will automatically include travel insurance in all school and youth group bookings to give you confidence when booking and travelling overseas. You will be provided with a policy number to confirm this inclusion once you signed your booking form and made your first payment.

WHY CHOOSE STF TRAVEL SURE FOR YOUR GROUP?

  • COVID-19 cancellation cover – if passengers test positive for COVID-19 or have come into contact with someone who has tested positive for the virus
  • Free access to a travel companion app which includes a medical translator, hospital locator, emergency numbers, medical assistance and lots more
  • Includes all mainstream activities – individual and team sports and winter sports
  • No excess (excluding luggage) on claims and no exemptions for per-existing medical conditions
  • Dedicated telephone number for Group Leaders
  • Study, sport and ski trips all covered under one policy
  • No reduction on the value of claims for lost/stolen items because of wear and tear
  • UK-based call centres for sales, customer service and claims.

Please be aware that your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

You can visit the Foreign & Commonwealth Office’s foreign travel advice (including health & entry requirements) for each country here: FCO advice – all countries

We always recommend that our clients seek advice on recommended vaccinations and precautions from a health professional – either a GP or a practise nurse, a pharmacist or a travel health clinic – ideally at least 8 weeks prior to departure.  If you have a particular health concern or take regular medicines, it is particularly important that you consult a health professional in advance of your trip and ensure you have adequate supplies to cover the duration of your tour.

Further travel health advice can be found by clicking Travel Health by Country or Fit for Travel advice

Please note that travel advice can change and so you should check the websites provided regularly up until you travel.

Click here to view our COVID-19 Policy.

Each tour itinerary is built around a firm platform of essential health and safety policies and procedures, designed to make your tour unforgettable for the right reasons.  This has become even more essential in the wake of the COVID-19 pandemic and as a result, we are working continuously with our suppliers to ensure that our COVID-19 standards are adhered to and documented and that our on-site staff understand their responsibility in ensuring that everything is in place for you to enjoy your holiday, knowing that we are taking care of everything else.

The FCDO has also published pages which are continually updated in response to the COVID-19 pandemic.  Please take the time to read the FCDO advice regularly which gives the latest advice ‘before you go’, ‘when you’re abroad’ and ‘when you return’.

Travel advice – COVID-19

Please be aware that your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates well in advance of your travel date. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Tourvest Destination Management, trading as Team Travel Management, respect your privacy and the importance of looking after the personal data you share with us. This Privacy Policy explains how we use any personal information we collect about you by either registering an interest or booking with us.

The data controller is Team Travel Management (referred to in this Notice as “we” or “us”).

Our Privacy Policy explains:

  • What information we collect and why we collect it
  • How we use this information about you
  • What information we share with third parties, how we use this information, and the legal basis for this use
  • Withdrawing consent or otherwise objecting to direct marketing
  • How long we retain your data
  • Your rights
  • Cookies
  • Other websites

What information we collect and why we collect it

When your register for any of our services, you may provide us with:

  • Your personal details, including your address, email address, phone number and date of birth.
  • Your passport details, which we may have to pass on to third parties, such as airlines or hotels.
  • Your payment and/or bank account details, where you have provided these for booking purposes.
  • Your marketing preferences, including any consents you have given us.
  • Your dietary, medical conditions or disability, where you provide this to us with your consent (or your parent’s consent) to ensure we are aware of any support we need to provide you.
  • We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Websites usage information is collected using cookies.

How we use this information about you

We collect information about you to process your booking / reservation, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

What information we share with third parties and the legal basis for this use

To provide products or services requested by you, we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.

When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

Some countries will only permit travel if you provide your advance passenger data (for example Caricom API Data and US Secure Flight Data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may assist where appropriate.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above.

You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

How long we retain your data

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

Your rights

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us:- info@teamtravelmanagement.com We may make a small charge for this service.

Cookies

Cookies are small data files that allow a website to collect standard internet log information and visitor behaviour information. computer, laptop or mobile device. This information is used to track visitor use of the website and to compile statistical reports on website activity. We use them to improve your customer experience.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Team Travel Management, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Team Travel Management and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Team Travel Management and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and

conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of Team Travel Management our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    a. retrieve, display and view the Content on a computer screen
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Team Travel Management

Prohibited use

  1. You may not use the Website for any of the following purposes:
    a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of
    or that of Team Travel Management our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss
    or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves
    or of those in control of them.

Privacy Policy

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.  To view the Privacy Policy, please click on the following: Privacy Policy

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information that Team Travel Management makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Team Travel Management is under no obligation to update information on the Website.
  2. Whilst Team Travel Management uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for
    their own security, that of their personal details and their computers.
  3. Team Travel Management accepts no liability for any disruption or non-availability of the Website.
  4. Team Travel Management reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. Limitation of liability
  5. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  6. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  7. To the maximum extent permitted by law, Team Travel Management accepts no liability for any of the following:
    a) any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    b) loss or corruption of any data, database or software;
    c) any special, indirect or consequential loss or damage.

General

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer
    our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be
    deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Team Travel Management details

  1. Team Travel Management is a brand within Tourvest Destination Management UK Ltd, a company in England with registered number 03555561 whose registered address is Lynton House, 7-12 Tavistock Square, London, WC1H 9LT United Kingdom and it operates the Website www.teamtravelmanagement.com. The registered VAT number is GB 697861855. You can contact Team Travel Management by email on  info@teamtravelmanagement.com

Attribution

16.  These terms and conditions were created using a document from Rocket Lawyer

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.